Privacy Policy

1 Introduction

sisil4 ("we", "us", "our", "the Platform") operates the online casino and sportsbook platform accessible at sisil4.cam. In providing our services to players across Indonesia and other markets, we necessarily collect and process certain categories of personal data. This Privacy Policy ("Policy") sets out our practices in full.

This Policy applies to all personal data collected by sisil4 through: the sisil4.cam website and any sub-domains; our customer support channels (live chat, email); our payment processing integrations; and any other touchpoints through which you interact with us as a registered Account holder or visitor.

By registering an account on sisil4, depositing funds, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy forms part of our Terms & Conditions, which constitute the broader contractual relationship between you and sisil4.

If you have questions or concerns about any aspect of this Policy, please contact our Data Protection team at [email protected] before using the Platform.

2 Definitions

3 Data We Collect

sisil4 collects the following categories of personal data, depending on your level of interaction with the Platform:

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data beyond responsible gaming self-assessments, or biometric data beyond what is strictly required for identity verification purposes.

4 How We Collect Data

sisil4 collects personal data through the following mechanisms:

• Direct Submission: Data you provide voluntarily during registration, KYC document upload, deposit and withdrawal requests, support interactions, or when updating your account profile.
• Automated Technical Collection: Data collected automatically when you visit or use the Platform — including IP address, device identifiers, browser fingerprinting, session cookies, and behavioral event logging (clicks, scroll depth, time on page).
• Payment Processor Callbacks: Confirmation data returned by payment gateways (BCA transfer confirmations, OVO payment responses, GoPay callbacks, etc.) to verify that a deposit or withdrawal has been processed successfully.
• KYC Verification Partners: Where sisil4 uses a third-party identity verification service, that service may return structured verification results (verified / not verified, document validity, facial match score) to our system. Raw document scans are handled per the third party's own d ata policies and are not retained longer than necessary for verification.
• Third-Party Game Providers: When you play a slot from Pragmatic Play, Pocket Games Soft, or a live dealer table from Evolution Gaming, the game provider logs your gameplay session for game integrity and fairness auditing. sisil4 receives only aggregated outcome data (bet placed, result, win/loss amount) — the game provider does not share your identity data with us beyond what is already in your sisil4 account.
• Referral and Affiliate Sources: If you arrive at sisil4 through an affiliate or referral link, we may record the referrer identifier for commission attribution purposes, but we do not receive additional personal data about you from that referrer.

5 Purpose & Use of Data

sisil4 processes your personal data exclusively for the following legitimate business purposes:

• Account Management: Creating, maintaining, and closing your account; authenticating your login; managing your account balance; tracking your betting and gaming history.
• Payment Processing: Processing IDR deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, and other supported channels; executing withdrawals to your verified payment method; reconciling transaction records.
• Know Your Customer (KYC) Compliance: Verifying your identity, age (21+), and residential address in accordance with anti-money-laundering (AML) requirements and responsible gaming standards. Ensuring the account holder is a genuine natural person and not operating on behalf of a third party.
• Fraud Prevention & Security: Detecting and blocking fraudulent transactions, chargebacks, account takeover attempts, bonus abuse, collusion, and other prohibited conduct. Monitoring for patterns indicative of problem gambling behavior.
• Customer Support: Responding to your queries via live chat and email; troubleshooting technical issues; processing complaints and disputes; assisting with withdrawal requests.
• Regulatory Compliance: Meeting obligations under internationally recognized gaming regulations; responding to lawful requests from regulatory authorities, law enforcement, or judicial bodies where legally required.
• Marketing & Promotions (with consent): Sending promotional emails, SMS messages, and in-platform notifications about new bonuses, game launches, and special events — only where you have opted in to receive such communications. You may opt out at any time via account settings or by contacting support.
• Platform Improvement & Analytics: Analyzing usage patterns, game popularity, device distribution, and user experience metrics to enhance the sisil4 platform. This includes A/B testing of features, performance optimization, and user interface improvements. All analytics are conducted in aggregate or pseudonymized form wherever feasible.
• Responsible Gaming Enforcement: Monitoring for signs of problem gambling; enforcing deposit limits, session time limits, and self-exclusion agreements; providing resources and support to Players who may be struggling with gambling-related harm.

6 Legal Basis for Processing

sisil4 relies on the following legal bases to justify the processing of your personal data:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions that govern your use of sisil4 — including account creation, payment processing, game provision, and customer support. Without this processing, we cannot provide the Platform's core services to you.
• Legal Obligation: Processing mandated by applicable laws and regulations — including KYC/AML verification, tax reporting, responding to lawful data requests from authorities, and maintaining audit trails for regulatory inspection.
• Legitimate Interests: Processing necessary for sisil4's legitimate business interests, provided those interests are not outweighed by your fundamental rights. These interests include: fraud prevention, platform security, analytics for service improvement, enforcement of terms, and protection of other Players from abusive conduct.
• Consent: Where you have provided explicit, informed consent — for example, opting in to receive promotional communications, agreeing to cookies beyond strictly necessary ones, or consenting to data sharing for specific purposes. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

7 Data Sharing & Disclosure

sisil4 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertisers. We do, however, share personal data with the following categories of trusted third parties where necessary to operate the Platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and international card networks (Visa, Mastercard). These processors receive only the financial data necessary to execute your deposits and withdrawals.
• KYC Verification Services: Third-party identity verification platforms that validate your government-issued ID documents, perform facial recognition matching, and check against fraud databases. These services operate under strict data protection agreements and do not retain your documents beyond the verification period.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other licensed game studios. When you launch a game, your Player ID is passed to the provider's system to track your session and return bet outcomes. Providers do not receive your full identity data.
• Cloud Infrastructure Providers: Hosting and storage services that power the sisil4 platform. All data stored with these providers is encrypted at rest and in transit. Providers are contractually bound as data processors and do not access or use your data for their own purposes.
• Customer Support Tools: Live chat platforms and ticketing systems used to deliver customer support. Support agents can access your account details and transaction history to assist with your queries. All support interactions are logged for quality assurance.
• Analytics & Performance Monitoring: Third-party analytics services (such as Google Analytics, configured with IP anonymization) to understand site usage patterns. These services operate under their own privacy policies, which we encourage you to review.
• Legal & Regulatory Authorities: Where required by law or in response to a valid legal request (court order, subpoena, regulatory audit), sisil4 may disclose personal data to government authorities, law enforcement agencies, or judicial bodies. We will resist overly broad requests and will notify you where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any change in data controller identity.

All third parties with whom we share personal data are bound by contractual data processing agreements that mandate: processing only for specified purposes, implementation of technical and organizational security measures, confidentiality obligations, and prohibition on unauthorized sub-processing or onward transfer.

8 Data Retention

sisil4 retains your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by applicable law:

• Active Account Data: Identity, contact, and financial data are retained for the entire duration your account remains active.
• Transaction Records: All deposit, withdrawal, bet, and win/loss records are retained for a minimum of seven (7) years from the date of the transaction, in accordance with standard financial record-keeping obligations.
• KYC Documents: Identity verification documents (KTP scans, proof of address, selfies) are retained for seven (7) years following account closure to meet AML compliance requirements.
• Support Communications: Live chat transcripts and email correspondence are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of your opt-in or opt-out status for promotional communications are retained indefinitely to ensure we do not contact you after you have withdrawn consent.
• Closed or Self-Excluded Accounts: When you close your account or self-exclude, we retain a minimal set of identity data (name, date of birth, email, ID document hash) indefinitely to prevent you from re-registering during a self-exclusion period or circumventing account closure by creating a new account. All other personal data is deleted or anonymized within 90 days of closure.

Once the retention period expires, personal data is securely deleted or irreversibly anonymized such that it can no longer identify you.

9 Data Security

sisil4 implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher (HTTPS). Personal data at rest is encrypted using AES-256 or equivalent standards.
• Access Controls: Personal data is accessible only to authorized sisil4 personnel who require it to perform their job functions. Access is granted on a need-to-know basis and is logged for audit purposes.
• Firewalls & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls, DDoS mitigation, and real-time intrusion detection systems.
• Secure Credential Storage: Account passwords are hashed using bcrypt or a comparable one-way cryptographic hash function. sisil4 staff cannot retrieve your plaintext password.
• Regular Security Audits: We conduct periodic vulnerability assessments and penetration tests of the sisil4 platform. Third-party game providers (Pragmatic Play, Evolution Gaming, etc.) undergo their own independent security audits and hold relevant certifications (ISO 27001, PCI-DSS where applicable).
• Incident Response: In the event of a data breach affecting your personal data, sisil4 will notify you within 72 hours of discovering the breach and will provide guidance on protective measures you can take. We will also notify relevant regulatory authorities where required by law.

While we implement robust security measures, no system is entirely impervious to attack. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately at [email protected] if you suspect unauthorized access to your account.

10 Cookies & Tracking Technologies

sisil4 uses cookies and similar tracking technologies to enhance your user experience, analyze site performance, and deliver personalized content. Cookies are small text files stored on your device when you visit the Platform.

Types of Cookies We Use:

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may limit your ability to use certain Platform features. To learn more about cookies and how to manage them, visit www.aboutcookies.org.

11 Your Rights

As a data subject, you hold the following rights with respect to your personal data processed by sisil4:

• Right of Access: You may request a copy of all personal data sisil4 holds about you. We will provide this data in a structured, commonly used, and machine-readable format (such as JSON or CSV) within 30 days of your request.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request correction. You can update your contact details directly via your account settings; for changes to identity data (name, date of birth), please contact support with supporting documentation.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent (where processing was based on consent); you object to processing based on legitimate interests and no overriding legitimate grounds exist; or the data was unlawfully processed. Note that we may retain certain data where required by law (e.g., transaction records for 7 years under AML rules).
• Right to Restriction of Processing: You may request that we temporarily suspend processing of your personal data where: you contest its accuracy; processing is unlawful but you do not want it erased; we no longer need the data but you require it for legal claims; or you have objected to processing pending verification of overriding legitimate grounds.
• Right to Data Portability: You may request that we transfer your personal data directly to another controller (another gaming platform) in a structured, machine-readable format, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests (such as fraud prevention or analytics). We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You have an absolute right to object to processing for direct marketing purposes; we will immediately cease such processing upon request.
• Right Not to be Subject to Automated Decision-Making: sisil4 does not make decisions that produce legal effects or similarly significantly affect you based solely on automated processing (including profiling). Fraud detection and bonus abuse monitoring systems flag suspicious patterns for manual review by trained personnel; no account is closed or restricted without human oversight.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please email [email protected] with the subject line "Data Protection Request" and specify which right(s) you wish to exercise. We will respond within 30 days. There is no fee for most requests, though we may charge a reasonable administrative fee for excessive or manifestly unfounded requests.

12 Protection of Minors

sisil4 strictly prohibits account registration and play by individuals under the age of 21. Our services are intended exclusively for adults. We do not knowingly collect personal data from anyone under 21 years of age.

If we discover that an account belongs to an individual under 21 — whether through KYC verification, self-disclosure, or third-party report — we will immediately suspend the account, void all wagers, forfeit all balances (deposits will be returned to the source account where verifiable), and permanently close the account. The minor's data will be retained only to the extent necessary to prevent re-registration.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software where appropriate. If you believe a minor has registered on sisil4, please report it immediately to [email protected].

13 Third-Party Services & Links

The sisil4 platform may contain links to third-party websites, services, or integrations — including payment gateways, game provider platforms, and social media sharing widgets. sisil4 is not responsible for the privacy practices of these third parties.

When you click a link that takes you off the sisil4.cam domain or interact with a third-party embedded service (such as an OVO payment redirect), you are subject to that third party's own privacy policy. We strongly encourage you to review the privacy policies of any external service before providing personal data to them.

sisil4 does not control, endorse, or assume liability for the data practices of: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, Mastercard, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, or any other third-party service provider accessible through or integrated with our Platform.

14 Policy Amendments

sisil4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes — such as new data collection purposes, expanded third-party sharing, or reduced retention periods — will be communicated to registered Account holders via email at least 14 days prior to the changes taking effect.

Non-material clarifications or corrections (such as fixing typographical errors or updating the list of supported Indonesian banks) may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of the Platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with a material change, you may close your account by contacting [email protected]. Any personal data held at the time of closure will be handled in accordance with the retention periods stated in this Policy.

15 Contact & Data Protection Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or sisil4's handling of your personal data, please contact us through the following channels:

• Email: [email protected] (use subject line "Privacy Inquiry" or "Data Protection Request")
• Live Chat: Available 24/7 via the on-site chat widget. Select "Account & Privacy" as your topic.
• Response Time: We aim to acknowledge all data protection inquiries within 48 hours and provide a substantive response within 30 days.

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction. sisil4 operates internationally and is committed to cooperating with any legitimate regulatory investigation.